• Online Booking
  • Clinic Details
  • COVID-19 info
Call 9796 2388
HealthFlex
×
  • Area of Health
    • Pain Relief
    • Digestive Health
    • Women’s Health
    • Men’s Health
    • Stress and Anxiety
    • Hay Fever (SAR)
  • About Me
  • Articles
  • More
    • Techniques Used
    • Acupuncture Gift Voucher
    • Learn About Chinese Medicine

NO SHOW/MISSED APPOINTMENT POLICY

-$30 Missed Appointment/No-Show Fee-

I understand that sometimes you need to cancel or reschedule your appointment and that there are emergencies. If you are unable to keep your appointment, please call the clinic on 9796 2388 as soon as possible (with at least a 12-24 hours notice).

Whilst I believe it is the responsibility of the client to remember the appointment times they made, I can set-up an email reminder system if requested. This will send you a reminder of your next appointment 3 days prior, then the night before your appointment. Please mention if you require this facility on your account at your next appointment.

I have no issue with clients being unable to attend their appointments due to circumstances beyond their control, as long as some form of notice is given.  If a client fails to attend their appointment without notice then they will be documented as a “no-show”. The policy of which is detailed below:

 

PLEASE REVIEW THE FOLLOWING POLICY:

  1. Please cancel or re-schedule your appointment with at least a 12-24 hours’ notice: This will allow another client who may be very unwell to take your place and come in for treatment.
  1. If you do not present to the clinic for your appointment, it will be documented as a “No-Show” appointment.
  1. After the first “No-Show/Missed” appointment, you will receive an SMS or email warning that you have broken our “No-Show” policy. I will then happily assist you to reschedule this appointment if needed. I will also automatically add the email reminder service to your account to try and prevent this re-occurring.
  1. If you have 2 “No-Show/Missed” appointments within a one-year time period, you will receive an email from our office and will be billed a $30.00 no show fee.
  1. Each subsequent no show within a one-year period will result in a $30 no show fee.

Please understand that not attending appointments denies other ill patients the opportunity to receive timely treatment.

I hope this helps you understand your responsibility to plan appointments accordingly and notify the clinic appropriately if you have difficulty keeping your scheduled appointments.

Thank you for your cooperation

Dr. Steven Orloff

traditional healing acupuncture clinic
  • Berwick Specialist Suites
    Suite 8, Level 1
    50 Kangan Drive Berwick 3806
  • 9796 2388
  • Make an Enquiry
  • Book Online
  • Areas We Serve
  • Pain Relief
    • Headaches | Migraines
    • Neck Pain
    • Frozen Shoulder
    • Lower Back Pain
    • Sciatica
    • Knee Pain
    • Heel Pain
    • Golfers | Tennis Elbow
    • Carpal Tunnel Syndrome
    • Osteo Arthritis
    • Sports Injuries
  • Emotional Health
    • Stress
    • Anxiety
  • General Health
    • Hay Fever | Sinusitis
  • Digestive Health
    • Bloating | Nausea
    • Acid Reflux
    • Irritable Bowel Syndrome
    • Constipation | Diarrhoea
    • Fatigue and Lethargy
    • Lingering Infections
  • Women’s Health
    • Period Pain
    • Endometriosis Pain
    • Polycystic Ovarian Syndrome
    • Assisted Reproduction (IVF)
    • Menopause
  • Men’s Health
  • Learn More
    • Acupuncture Evidence Report
    • Chinese Medicine Theory
    • FAQ

Latest Articles

  • COVID-19 Coronavirus Pandemic Mar 17

    Updated September 23rd 2020 A letter received from the Chief...

  • Acupuncture and IVF Research – Future Directions Mar 14

    There has been research published in the last year showing...

  • November – The Worst month for Hay Fever in Melbourne 2018 Nov 26

    For the second year running I’ve seen November to be...

  • Stress linked to Infertility May 2

    A recent study performed by RMIT University has put forward...

  • Acupuncture Pain Relief – Latest Research Findings Jan 22

    A worrying article published in the Age newspaper shows over...

© 2007-2021 Traditional Healing Acupuncture pty ltd

Privacy Policy | Cancellation Policy |Home Page